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Frequently Asked Questions

PRODUCTS

We manufacture your products in our small family-run factory in Slovakia. We use only the highest quality combed cotton from Portugal and certified dyes from Switzerland.

For each product, next to its choice of size, you will also find help in the form of a size chart. We design tights so that they can grow with your children and last as long as possible.

If you cannot decide between two sizes, we recommend sizing up. If the product does not fit, we will happily exchange it for another size.

Please get in touch with us if you have any questions about choosing the correct size.

We make our products so that they last as long as possible and can be passed down. We use the highest-quality materials and high-stability dyes.

Tights are pre-washed at the factory, keeping their elasticity, size and shape during regular washing. Care instructions are available on the product pages and the packaging.

PAYMENT & DELIVERY

For each order, we automatically calculate the carbon footprint created by your delivery and offset these emissions back to nature.

We do this by supporting projects for planting, restoring, and protecting forests, direct air carbon capture, renewable energy, etc. We cover all costs for carbon-neutral shipping.

The calculation is based on the shipping distance from us to you, the weight of the package, and the means of transport.

Delivery costs €4.90 and is free for orders over €50.

Delivery of your package usually takes 2-5 business days, depending on the country.

You can pay with VISA, Mastercard, AMEX debit and credit cards, PayPal or Apple Pay.

We're an EU company — we ship all orders from our central EU warehouse.

All EU orders are delivered within 2-5 days. There are no customs fees or duties.

RETURNS & EXCHANGES

We offer an extended 30-day return and exchange policy. Products must be in their original condition, unworn and unwashed. To proceed with your return or exchange, please visit our Returns page.

We have a local return address in all EU countries.

We will refund your payment to your credit/debit card or PayPal account.